Grantley Hall has a vacancy for a Learning & Development Manager
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
The Learning & Development Manager will lead the learning, development and talent agenda across Grantley Hall, creating a culture where colleagues are empowered to grow, perform and thrive.
This role is responsible for shaping and delivering the Grantley Academy strategy, ensuring learning initiatives support business objectives, enhance leadership capability, drive service excellence, and create meaningful career development opportunities for all colleagues.
As a key member of the People Team, the Learning & Development Manager will champion continuous learning, support succession planning, and work closely with operational leaders to ensure Grantley Hall remains an employer of choice and a leader in luxury hospitality.
- Minimum 5 years’ experience in Learning & Development, Talent Development or Training roles.
- Experience within a luxury hotel, luxury resort, luxury retail or premium customer service environment.
- Proven experience designing and delivering leadership and management development programmes.
- Experience creating and implementing learning strategies that support business objectives.
- Demonstrable coaching and facilitation experience.
- Experience working with external training providers and apprenticeship partners.
- Experience measuring learning effectiveness and reporting on outcomes.
- Degree qualified or equivalent experience.
- Coaching qualification or accreditation (desirable).
- Insights Discovery or DiSC certification (desirable).
- Exceptional facilitation and presentation skills.
- Strong coaching and mentoring capability.
- Excellent written and verbal communication skills.
- Ability to influence and build credibility with stakeholders at all levels.
- Strategic thinker with strong organisational and project management skills.
- Commercial awareness and ability to connect learning initiatives to business performance.
- Experience creating blended learning solutions using a variety of delivery methods.
- Passion for hospitality, people development and service excellence.
- Strong understanding of luxury hospitality standards and guest experience.
- Brand storytelling and cultural engagement expertise.
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