As an Account Manager, you will own and grow a portfolio of existing Welcome to the Jungle clients – fast-growing scale-ups, SaaS companies, and established Mid Market to small Enterprise organizations across sectors including tech, fintech, retail, healthcare, and professional services.This is a highly commercial and strategic account management role. Your mission is to renew, grow, and secure your portfolio by leading upsell, win-back, and expansion opportunities, while managing complex sales cycles, multi-stakeholder environments, and challenging commercial and renewal conversations. A significant part of your portfolio is transitioning onto Welcome to the Jungle’s newest product suite and pricing model, so you will play a key role in guiding clients through this change with confidence. You will work in close partnership with Customer Success Managers, forming a duo on your portfolio to drive both commercial growth and long-term client success, and you will collaborate closely with your Senior Manager, Account Management (based in France), and the rest of the UK team to align on and execute the wider commercial strategy for the London market.
As an Account Manager, you will be responsible for:
Managing and growing a portfolio of existing UK clients
Driving ARR and NRR growth across your portfolio through upsell, win-back, and expansion
Identifying and closing upsell and cross-sell opportunities within existing accounts
Re-engaging former clients, understanding churn reasons, rebuilding the value case, and winning them back
Expanding existing accounts into new subsidiaries, entities, or decision‑making scopes
Leading clients through the transition to Welcome to the Jungle’s new product suite and pricing model, clearly articulating the value of the new offering and securing client buy‑in and commitment
Driving the full renewal lifecycle – from opportunity identification through negotiation to close – securing renewals and reducing churn by proactively identifying risks and leading recovery plans when needed
Leading complex sales cycles and negotiations involving multiple stakeholders, buying committees, and senior/executive decision‑makers, with a preference for multi‑product deals that maximise contract value while protecting client trust
Managing difficult commercial conversations, whether a client is unhappy, at risk of churning, pushing back on pricing, or adjusting to the new product and pricing framework
Navigating tripartite relationships when relevant, including with HR Media agencies acting as intermediaries between clients and Welcome to the Jungle
Acting as a trusted advisor to help clients maximise the value of Welcome to the Jungle’s solutions
Partnering with internal teams (Customer Success, Marketing, Sales, RevOps) to deliver a strong client experience, long‑term business impact, and to feed back market insights that improve our product and commercial offering
Maintaining strong commercial discipline through rigorous pipeline management, forecasting, and CRM hygiene, reporting accurately on renewal pipeline, gross retention, and forecasts on a rolling basis to your Senior Manager
Contributing to team excellence by sharing feedback, best practices, and ideas to improve processes and execution across the Account Management organization
Continuously strengthening your HR expertise to become a trusted advisor on hiring trends and talent market challenges
24 days of annual leave + bank holidays
In addition, we have a winter break where the office closes from 25 December to 1 January, so everyone can recharge
4 day weeks after your first month, with Fridays off
Universal parental leave – 13 weeks’ full pay, 13 weeks’ half pay, 13 weeks’ statutory pay (if you have been with us for at least 6 months), 13 weeks’ unpaid (optional)
Health insurance with Vitality, including dental and optician cover
Breakfast, snacks and drinks at the office every day
Lunch at the office every second Wednesday
You likely have at least 3 years in an Account Manager, Key Account Manager, Renewal Management, or Customer Success role – ideally within a B2B SaaS environment. A previous Account Executive background is a strong plus. You have worked on Mid Market accounts or above and are comfortable operating in commercial environments that require strategic account thinking rather than transactional sales. To thrive in this role, you bring both the mindset and the execution skills of a strong commercial AM:You know how to grow a portfolio through upsell, expansion, and retention, and can drive contracts to completion on timeYou are comfortable with complex sales cycles, senior/executive stakeholders, and multi‑layered account strategiesYou are confident in negotiation and in handling challenging client conversations, with a track record of driving win‑win outcomesYou have experience selling through change — helping clients navigate product or pricing transitions, and turning potential resistance into buy‑inYou can manage and accurately forecast against a book of renewable business, and draw valuable insights from data to build compelling narrativesYou have a track record of high performance in a quota‑carrying role and a strong appetite for resultsYou are entrepreneurial, proactive, and eager to create opportunitiesYou have a strong level of urgency, organisation, and prioritisation skills, and can project‑manage the renewal cycle end to endYou adapt well in fast‑changing environments and stay effective when priorities evolve, including operating within a remote/cross‑border reporting structureYou welcome feedback and use it to raise your levelYou bring positive energy, ambition, and strong team spirit
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