AI Healthcare Support Engineer — Remote, High-Impact

Heidi is seeking a Support Engineer to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product. You will impact product reliability and clinician experiences by owning issues end-to-end and partnering with engineering and product teams.

You’ll be a product expert, communicate clearly with customers, and help scale Heidi in high-stakes clinical environments while maintaining a strong customer focus and rapid response times.

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