Specialist Customer Service Advisor(Core MoneyManagement)
Location:Glasgow, G58AQ
Duration:6 months (initially) Temporary to PermanentOpportunity
Hours/week:35 hours perweek
PAYEOnly
Areyou looking for an exciting new career opportunity in FinancialServices? Barclays are looking for candidates with a background inCustomer Service to join their growing team of Specialist CustomerCare Colleagues in their CMM (Core Money Management) department ona temporary basis and should you demonstrate the required skillsthis may open the doors to a permanent career in theteam.
You do not need to have had any previousexperience or knowledge of banking. Experience working in a ContactCentre environment would be preferred however, if you have CustomerService experience in retail, hospitality, travel or any othercustomer related industry you could be successful in this role.Your integrity, communication and empathy is exactly what Barclaysare looking for to support their customers in the Core MoneyManagement department.
To get you off to a greatstart, you will begin the assignment with a 4-6 week trainingprogramme followed by 4-6 weeks of academy training in the Glasgowoffice where you will learn aboutBarclays, the banking sector and the specifics of the role withinthe Core Money Management department. This will beMonday-Friday.
Thereafter, you will start toembed and put everything you have learnt into practice and willmove to a hybrid working model splitting your working days betweenthe office and remotely from home (subject to performance) and willbe via a rotational shift pattern working 7 hours per day betweenthe hours of 7am-11pm, Monday-Sunday (you will work approximately35 hours per week). Further training to enhance your skillset inother areas maybe implemented at a later stage in yourassignment.
KeyResponsibilities
Collaborationacross multiple digital channels to personalise each interactionwith a customer.
Enhancingthe bank’s digital capabilities when current technology isidentified as not yet ready tosupport.
Provision ofexceptional customer service to clients by responding to inquiries,resolving issues and handling client requestsefficiently.
Support thecollaboration of internal stakeholders including sales,operational, and risk management teams to meet client needs andexpectations, so that transactions are executed accurately and ontime.
Support teams withinthe business operations function as needed, including riskmanagement, compliance andcollections.
Comply with allregulatory requirements and internal policies related to customercare.
To provide resolutionsfor customer queries/issues and personalise each interactionthrough the use of multiple communicationchannels.
Skills
Astrong and empathic communicator able to offer customers a seamlessservice
Organised and ablemanage your customer diary
Able to use MicrosoftOffice tools to a highstandard
A real teamplayer
Excellent Written andVerbal skills
AboutBarclays
Barclays is a Britishuniversal bank. It is diversified by business, by different typesof customers and clients, and by geography. Barclays businessesinclude consumer banking and payments operations around the world,as well as a top-tier, full service, global corporate andinvestment bank, all of which are supported by its service companywhich provides technology, operations and functional servicesacross the Group.
Values
Everything Barclays does isshaped by its five values of Respect, Integrity, Service,Excellence and Stewardship. The Barclays values inform thefoundations of its relationships with customers and clients, butthey also shape how Barclays measures and rewards the performanceof colleagues. Simply put, success is not just about what youachieve, but about how you achieveit.
Diversity
Barclaysaims to foster a culture where individuals of all backgrounds feelconfident in bringing their whole selves to work, feel included andtheir talents are nurtured, empowering them to contribute fully toBarclays vision andgoals.
Onsite
Colleagueswho perform ‘onsite’ roles will spend four or five days a weekworking onsite, depending on the requirements of their role andbusiness area. Please discuss the working pattern requirements forthe role you are applying for with the hiring manager. Please notethat as we continue to embed our hybrid working environment, weremain in a test and learn phase, which means that workingarrangements may be subject to change on reasonable notice toensure we meet the needs of our business.
YourBenefits
As a contract employee ofRandstad Sourceright, you’ll receive a wide range of financial andpersonal benefits. There’s enrolment in a pension plan (after 12weeks on assignment) and holiday pay (after eight weeks onassignment). You can discuss any special holiday requests, forweddings, graduations or other significant occasions during thisinitial period with your team leader. You’ll also get 24/7 accessto an Employee Assistance Programme, designed to help you deal withany problems that could be affecting your home or work life. Plus,there’s discounts at heaps of high street shops, restaurants andentertainment – from Asda to Zizzi Italianrestaurants.
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