AI-Powered Healthcare Support Engineer

Heidi, a healthcare AI company, is seeking a Support Engineer to diagnose, resolve, and prevent complex issues in its AI-powered product. You’ll impact reliability, trust, and scaling in high-stakes clinical environments by owning issues end-to-end and partnering with engineering and product.

You’ll work with a global team to understand customer needs, communicate effectively, and ensure timely, accurate responses while building expertise in Heidi’s platform and clinical use cases.

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