Senior Service Designer — Public Sector Transformation

IBM FutureNow is seeking a Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector services. You will work across multidisciplinary teams to understand user needs, policy intent and technology constraints, translating these into end-to-end services that adhere to GDS principles.

You will facilitate workshops, mentor other designers, and collaborate with senior stakeholders to improve the entire service ecosystem from discovery to live

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