Team Leader – Banking Contact Center (Glasgow)

Teleperformance in the United Kingdom is seeking a proactive Team Leader to guide a customer service team in Glasgow. This on-site role requires managing performance, coaching staff, and delivering a Simply Brilliant customer experience in a fast-paced contact centre environment.

You will oversee shift coverage across 7am–9pm, lead by example, drive improvement initiatives, and ensure adherence to processes while meeting business targets. Salary is £27,500 with permanent, full-time hours.

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