Company: Department for Work and Pensions (DWP)
Location: Wales
Job Description:
Department for Work and Pensions (DWP) is seeking a proactive Operational Team Leader within the Universal Credit Review (UCR) team in Wales. You will coach, lead and develop a UC-focused team to ensure accurate entitlement reviews and high-quality customer service.
Working in a frontline public service, you will monitor performance, manage workloads, handle escalations and collaborate across teams to deliver the One Service ethos.
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Posted: September 29th, 2026