Customer Service Manager: Lead & Elevate a 12‑Person Team

Marks & Spencer in Chester is seeking a proactive Customer Services Team Lead to manage a team of 12 Customer Advisers, ensuring high standards of service and outcomes across CSAT, FCR and SLA targets. The role is based in the Chester Support Centre, full-time and on site.

You will coach and develop staff, monitor quality and productivity, and collaborate with other teams while acting as Duty Manager in a hybrid environment.

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