Hybrid Customer Service Team Leader — Inspire & Improve

Broadland Housing Association in Norwich is seeking a Customer Service Team Leader to lead and develop the Customer Service Team, delivering a high-quality, resident-focused service.

The role is full-time with agile hybrid homeworking, based at Norwich. The starting salary is £36,255 per annum, with progression to £38,567, and you will line-manage the team, drive customer excellence and analyse performance data to improve service delivery.

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