Customer Service Operations Lead — Flexible Hours

Office Angels in Chelmsford, Essex is seeking a Customer Service Manager to lead service operations and a team of five advisers. Salary is £40,000–£45,000 per annum for 40 hours per week with flexible hours.

The role focuses on driving efficiency, improving processes, and enhancing the customer experience. The successful candidate will own day-to-day operations, coach staff, handle escalations, and implement meaningful change across the organisation.

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