whilst tempingMonthly bonus opportunitiesHybrid working available once permanent50% employee discountOvertime opportunitiesExcellent career progression and developmentModern working environment with excellent facilitiesSupportive and collaborative team culture
The Role
As a Customer Service Advisor, you’ll be the first point of contact for customers, delivering exceptional service across phone, email, and live chat channels.You’ll be responsible for:
- Handling inbound customer enquiries
- Supporting customers with orders and purchases
- Managing queries relating to existing orders
- Advising on products, promotions, and special offers
- Helping customers with deliveries, returns, and cancellations
- Resolving complaints and finding effective solutions
- Delivering a positive customer experience on every interaction
- Updating customer records accurately across multiple systems
No two days are the same, making this a great opportunity for someone who enjoys problem-solving, building relationships, and helping customers find the right solution.
About You
We’re looking for enthusiastic and customer-focused individuals who enjoy helping others and thrive in a fast-paced environment.
You’ll ideally have:
- Previous customer service experience
- Excellent communication skills, both written and verbal
- A professional and friendly telephone manner
- Strong problem-solving abilities
- Good IT and administration skills
- The ability to multitask and work under pressure
- A positive attitude and strong attention to detail
Training
Successful candidates must be available to attend a mandatory two-week training programme:Monday to Friday | 11:00am – 8:00pm
This comprehensive induction will equip you with the knowledge, systems training, and confidence needed to succeed in the role.
Please note: You must be able to commit to the full training period and have no holidays booked within your first six weeks of employment.
Permanent Benefits
Following successful completion of the temporary period, you’ll transfer directly onto a permanent contract with no additional probation period and enjoy benefits including:
- Hybrid working opportunities
- Monthly bonus scheme
- 28 days holiday including Bank Holidays, increasing with service
- 50% staff discount
- Employee reward vouchers
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern breakout areas with pool tables and table tennis
- Free tea and coffee on site
Evening Customer Service Advisor
Evening Customer Service AdvisorMilton Keynes | Temporary to Permanent£15.42 per hour after 7pm | £12.85 per hour before 7pm6pm to Midnight | Choose from Tuesday-Saturday or Sunday-Thursday
What’s in it for you?
Enhanced evening rate of £15.42 per hour after 7pmTemporary to permanent opportunity after 3 monthsWeekly pay
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