Company: RISE Mutual CIC

Apply for the Senior Operations Manager

Location: London

Job Description:

All London boroughs and Northamptonshire

Director of Operations/ Responsible for: Service managers, team leaders

The DRIVE Project aims to reduce the number of adult and child victims of domestic abuse by

disrupting and changing perpetrators’ behaviour and maintain effective risk management of

high risk, high harm perpetrators.

DRIVE has expanded across all 32 London Boroughs and Northamptonshire. The RESPECT, Safe

Lives, Social Finance led project sees RISE collaborate with London boroughs, statutory

agencies such as the police, probation service and children’s social care and local specialist

agencies to challenge the behaviour of high-risk perpetrators of domestic abuse.

The focus of DRIVE is to hold the perpetrators to account, rather than expecting punitive

measures of uprooting the victim and children from their family, community and schools to be

the solution; thereby allowing the perpetrator to move from one victim to the next.

The Senior Operations Manager position will oversee the delivery of Drive, ensuring all key

performance indicators and milestones are achieved.

With support from the Director of Operations, the post holder will support, motivate and

develop Service Managers and team leaders, ensuring that our services are delivered to the

highest standard across the board. The Senior Operations Manager’s key role is to focus on

stakeholder engagement, line management of Service Managers and Domestic abuse

strategy and development across RISE.

An ambassador for RISE, instil values and promote RISE’s vision and mission as an employee-owned organisation
Work with the Director, Practice Adviser, Steering Group and Drive Project Evaluators to maximize learning from each site and modify the model according to findings from data on what is proving effective.
Develop and maintain links with other agencies, both as an individual and as a service, developing protocols, referral procedures, sharing skills and joint working with external partners as appropriate.
Represent the service at local and national events; deliver training and presentations as appropriate.
Establish and maintain effective working relationships with all RISE managers, staff and external stakeholders to support and improve performance
Attend and participate in relevant forums and strategic groups
Prepare reports as needed
Driving and developing cross-organisational work to develop employees
Ensure compliance with policies and procedures

Build external relationships with key partners and stakeholders to embed Drive within the local perpetrator response
Attend Governance and Task and Finish Meetings to provide updates on referrals and developments in each BCU.
Support the Service Managers in dealing with challenging, low-referring boroughs.
Utilise intelligent data to inform and improve delivery.
Lead, manage and be accountable for RISE’s Drive delivery, DA quality improvements and domestic abuse strategy.
Ensure ongoing audit and evaluation
Provide routine reports to Drive funders and key stakeholders so that they can assess the overall performance of the service.
Hold regular performance meetings (supported by Team leaders, performance / data staff) with managers to set and check performance objectives
Ensure the right quality management and auditing to achieve quality services are delivered
Provide support, supervision and appraisals for employees
Ensure performance management procedures are followed if performance is below the standard expected
Support managers in dealing effectively with employee relations cases, in collaboration with managers, and HR specialist, to effectively identify and address learning and development needs
Assisted by the Director of Operations and the HR specialists, engage in selection and recruitment of RISE operational staff as necessary, including review of job descriptions, recruitment and training processes

Work with managers to embed the mutual culture initiatives within teams that align
with RISE’s values and objectives
Maintain and improve effective planning, performance and budgetary frameworks,
to ensure that performance is demonstrably effective, and objectives are achieved.

Ensure adherence to RISE’s Equality, Diversity, Equity and Inclusion strategy
Ensure compliance with health and safety in the workplace
Ensure compliance with relevant legislation (and any subsequent modification of), in
particular the Data Protection Act 1998 and Equality Act 2010
The postholder will be required to travel across London and sometimes outside London,
as well as evening and weekend work
Undertake continued professional development and ensure understanding and
communication of best working practices
Observance of confidentiality at all times, consistent with RISE policies and procedures.

Successful record of accomplishment as a leader at middle or senior management level
Strategic design, development, and delivery of services
Managing domestic abuse services in custody and/or the community
Sound knowledge and understanding of Domestic Abuse work and behavioural change Interventions.
Experience of managing and developing teams delivering services across multiple sites and areas.
Contract management and mobilisation of new contracts
Experience of managing performance and a track record of improving team performance

Understanding of relevant theories around perpetrators and victims of domestic abuse and how to apply them in practice CJS and changes within it
Understanding and practical application of adult and children’s safeguarding
Understanding of culture of an employee-owned organisation
Understanding of risk management

Managing budgets and resources
Monitor and evaluate performance against targets
Excellent communication skills (written and verbal), to present RISE to external audiences, write and present reports
Good interpersonal and negotiation skills
Problem solving skills with solutions focus
Ability to review and analyse data and apply problem solving skills to improve performance
Ability to plan and prioritise own workload to meet demanding and competing demands
Proficient in Microsoft packages
Ability to work flexible hours including evenings and weekends
Ability to contribute to equality, diversity, and inclusion principles and good health and safety in the workplace.

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Posted: September 29th, 2026