IT Service Desk Apprentice: Frontline IT Support & Customer Care

The University of Birmingham invites applications for an 18-month fixed-term apprenticeship in IT Service Desk. Starting salary £22,037, rising to £27,546 after 12 months, and based at Edgbaston, Birmingham. You will learn to handle user queries, log incidents, and provide first-line IT support across multiple channels.

A strong customer-service mindset and reliability are essential. Training through HIT Training, with access to University benefits and a supportive professional network, awaits a

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