Hybrid CX Analytics Lead: Customer Journey Insights

Company: Norton Blake Limited
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Job Description:

Norton Blake Limited is seeking a Customer Journey Analytics & Experience Measurement Specialist to drive the development of customer journey analytics and digital experience measurement. You will collaborate with Experience Managers, Product Owners and Data & Analytics teams to define meaningful measures and improve dashboards and roadmaps.

The role focuses on establishing a robust CJA dashboard, improving data tagging and data quality, and ensuring customer experience performance is measured

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Posted: September 29th, 2026