Customer Service Advisor

Are you passionate about delivering outstanding customer service and enjoy working in a fast-paced environment? Our client, based at the vibrant London Gateway logistics hub, is looking for a confident Customer Service Operative to join their team. This role offers the perfect blend of customer-facing and administrative duties, ideal for someone who thrives on variety and teamwork.

Have you worked for companies like DHL, Kuehne + Nagel, or Wincanton? If so, this could be the ideal next step in your career! We’re seeking proactive individuals who are ready to take ownership of their role and contribute to a dynamic logistics operation.

Why you’ll love this role:

• Competitive pay at £16.00 per hour, equating to approximately £640 weekly (based on 40 hours)
• Opportunity to develop your skills in both customer service and administrative support
• Join a supportive, well-established team at one of London’s busiest freight and logistics centres
• Gain valuable experience working with leading logistics industry players
• Dynamic working environment with clear career progression possibilities

Your key responsibilities will include:

• Providing excellent customer service via phone, email, and face-to-face interactions
• Handling enquiries, resolving issues, and ensuring customer satisfaction at all times
• Managing data entry and administrative tasks with accuracy and attention to detail
• Coordinating with internal teams and external partners to support smooth logistics operations
• Maintaining up-to-date records and preparing reports as required
• Supporting daily operational tasks to help meet service level agreements

What we’re looking for:

• Strong communication skills and a friendly, professional demeanour
• Previous experience in customer service or administrative roles, preferably within logistics or supply chain sectors
• Ability to multitask and work efficiently under pressure
• Good IT skills, including Microsoft Office (Excel, Word, Outlook)
• Reliable, punctual, and a team player with a positive attitude

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