IT Helpdesk Analyst: Fast-Track Tech Support & User Care

North East Scotland College invites applications for an IT Helpdesk Analyst to join the busy IT Helpdesk Team at Aberdeen City Campus, with travel to Altens and Fraserburgh campuses. The role focuses on first-point support, incident ownership, and effective resolution or escalation to other teams.

The successful candidate will have IT support experience, knowledge of Windows and O365, and strong customer service skills, with the ability to communicate clearly by phone and email.

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