UCR Operational Team Leader: Public Service Impact

Department for Work and Pensions (DWP) is seeking an UCR Operational Team Leader to coach, lead and develop a team within the One Service ethos, ensuring accurate entitlement reviews and high-quality customer service.

You will manage workloads, handle escalations and complex queries, monitor performance, and collaborate with stakeholders to deliver the right entitlement to claimants while contributing to fraud and error reduction in the social security system.

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