Company: Department for Work and Pensions (DWP)
Location: Birkenhead
Job Description:
Department for Work and Pensions (DWP) is seeking a UCR Team Leader to manage a team within the Universal Credit Review (UCR) operations. You will line-manage and coach colleagues to ensure accurate entitlement decisions for claimants, supporting DWP’s mission to reduce fraud and error in the social security system.
You will monitor performance, conduct Tier 1 quality assurance, prioritise workloads and work with stakeholders to uphold the One Service ethos, delivering excellent customer service
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Posted: September 30th, 2026