General Merchandise & Customer Experience Lead

Sainsbury’s is seeking a General Merchandise Manager to lead non-food product performance and customer experience. You will oversee daily store operations from floor to warehouse, coach teams, and handle scheduling and pay. You may also assume overall store leadership in the absence of senior management.

The role emphasizes delivering high-quality customer service, coaching staff, and achieving KPIs across sales, stock, and colleague engagement in a fast-paced retail environment.

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