Service Administrator – Audi York
Fixed Term Contract – 12 months (Maternity Cover)
As a Service Administrator at JCT600, you’ll help our Service team deliver a smooth, well‑organised experience for every customer. You’ll make sure bookings are ready, information is accurate and colleagues have what they need to keep the day running efficiently.
Service Administrator – Audi York
Fixed Term Contract – 12 months (Maternity Cover)
As a Service Administrator at JCT600, you’ll help our Service team deliver a smooth, well‑organised experience for every customer. You’ll make sure bookings are ready, information is accurate and colleagues have what they need to keep the day running efficiently.
As a Service Administrator Your Day-to-day Will Include
- Reviewing and approving service bookings, arranging technical calls for diagnostic appointments and preparing the relevant documents.
- Checking parts availability with the Parts team ahead of customer appointments.
- Keeping loan vehicle records and customer and vehicle information accurate and up to date.
- Completing administration in line with JCT600 and Brand standards, including the requirements for audits.
- Communicating professionally with customers and colleagues by phone and email, and sharing information between the Service and Sales teams.
What We’re Looking For In a Service Administrator
- Strong organisation and attention to detail.
- A friendly, professional telephone manner and the ability to build rapport with customers.
- Clear written and verbal communication skills.
- A customer-focused approach and a willingness to help colleagues across the business.
- Previous administration experience would be helpful; experience in an automotive Service department would be an advantage.
What We Offer
- Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support:Enhanced paid maternity and paternity leave
- Wellbeing & protection:Life assurance, pension, enhanced sickness cover
- Training & development:From foundation to advanced levels through brand partner training and our best-in-class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Benefits
Read more about ourEmployee Benefits – JCT600
Why join JCT600?
- We’ve spent over 80 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be aDisability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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