This is an exciting opportunity to lead complex transformation programmes within a world-renowned organisation. The successful candidate will be responsible for delivering one or more strategic, Trust-wide programmes that drive service transformation, quality improvement and operational excellence across The Royal Marsden.Working with executive sponsors, senior clinical and operational leaders, patients and corporate teams, the post holder will translate organisational objectives into coherent programmes of work, providing leadership and oversight across multiple interdependent projects from scoping and design through to implementation, benefits realisation and transition into business as usual.Current transformation priorities include enhancing outpatient efficiency, implement innovative developments in Genomics, improving inpatient flow and modernising care pathways across the Trust.The successful candidate will have a proven track record of leading complex transformation and quality improvement initiatives within a healthcare environment.The role requires excellent stakeholder engagement and influencing skills, with the ability to work confidently with senior clinical leaders, Executive Directors and multidisciplinary teams to drive change, align priorities and deliver measurable benefits.
Main duties of the job
This role will lead the prioritisation, planning and delivery of transformation projects arising from one or more of the improvement programmes.
The post holder must have experience of leading quality improvement and/or transformation initiatives, experience in the use of quality improvement techniques, and be able to work alongside clinical and non-clinical staff and patients in the drive for improvement.
They will be expected to engage senior clinical and operational leaders up to Executive Director level, and support the key stakeholders in the delivery of improvement programmes, through the management of change and transformation in order to secure optimal service outcomes for patients and staff whilst ensuring that the financial benefits of projects are maximised.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For further information please refer to the job description and personal specification
Leadership, management and communication
- Provide leadership for transformation/QI programmes, working and communicating with project stakeholders including Executive Directors, front line staff, patients and carers.
- Lead programme scoping events and workshops and provide facilitation for project team meetings.
- Able to present to and generate support from Executive Directors, senior clinical & research teams and colleagues across the Trust.
- Set programme timescales, managing milestones and overall successful completion of the programme.
Analytical and data management
- Lead on improving the methods of collection, analysis and presentation of data for improvement.
- Ensure that all programme and project records and information are maintained in a way that allows timely information to be available.
Planning, organisational & reporting skills
- Provide a detailed programme of work that drives the progress, and subsequently the implementation of all projects within the programme.
- Ensure that all projects within the improvement programme are provided with the appropriate level of implementation support throughout the project lifecycle.
Personal and Professional Development
- Take every reasonable opportunity to maintain and improve your professional knowledge and competence.
- Participate in personal objective setting and review, including the creation of a Personal Development Plan in conjunction with the Director of Transformation.
Clinical Governance
- Ensure that effective Clinical and Corporate Governance systems are embedded into any change process introduced across the Trust.
- Support service leads to undertake risk and equality impact assessments, in relation to current projects and proposed developments.
Person specification
Education & Professional Qualifications
- Masters degree or equivalent job related experience or post grad calibre
- Formal project management or Quality Improvement qualification or demonstrable experience of delivering projects
- Evidence of continuous personal development
- IHI Improvement Adviser or Improvement Coach
Experience & Knowledge
- The post-holder will require knowledge of a number of disciplines: programme & project management, improvement methodology, financial management, performance management, information systems
- Track record of successful engagement with clinical leaders
- Success in achieving substantial organisational change and implementing highly complex projects
Skills & Abilities
- Ability to think strategically and act opportunistically to manage change
- Highly developed leadership, negotiation, communication and influencing skills and able to negotiate conflict effectively
- Evidence of effective team working with multiple multi—disciplinary teams and being able to foster good working relationships across multiple teams
- Able to present complex information simply to Executive Directors, Transformation Board, Divisional Management Boards and other Trust forums
- Able to design and develop programme reporting and communications for different audiences
- Highly proficient in Microsoft Word, Excel & PowerPoint Strong analytical skills
- Excellent organisational skills
- Excellent written and verbal communication skills
- Commitment to Trust and NHS values
- Experience in using Statistical Process Control
- Proficient in MS Visio
Other Requirements
- Flexibility to meet the needs of the role, e.g. Able to work on both sites
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
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