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JLL is seeking a Food Services Manager for our Integrated Facility Manager business line. This role focuses on ensuring high-quality, consistent delivery of food services across multiple regions and sites.
Key Responsibilities
- Vendor Relationship Management: The Food Services Manager oversees critical vendor partnerships for employee catering services including employee dining facilities, barista coffee shops, vendor pop-ups, and hospitality services. Additionally, you’ll manage ancillary service providers such as coffee machine services, vending operations, complimentary item vendors (fruit, milk, etc.), and various support services like deep cleaning.
- Operational Excellence: Working alongside onsite delivery teams, you’ll ensure full EHS compliance, consistent service delivery across the portfolio, smooth mobilization of new sites, and strict adherence to IFM and client contracts. The role requires managing vendor performance through measurable KPIs and SLAs while maintaining robust reporting and budget management processes.
- Strategic Relationship Building: Develop strong partnerships with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers, and the EMEA Program Team. Build client relationships and support RFP processes related to food services operations.
- Quality Assurance: Create and maintain SOPs and SOWs for the catering division, conduct quarterly audits across all catering areas, and ensure consistency of GREF‑mandated hospitality services including tea point provisions and meeting room standards.
Required Qualifications
- Experience: Ideally 6+ years in food or hospitality roles within large commercial organizations
- Proven facilities contract ownership and supplier/contractor management
- Working knowledge of quality, environmental, and EHS management systems (essential)
Skills & Competencies
- Strong vendor/contract management capabilities
- Excellent verbal and written communication
- High IT literacy
- Collaborative team orientation
- Customer satisfaction focus
- Continuous improvement mindset
- Practical soft services knowledge
Preferred Qualifications
- Degree-level education or equivalent
- Quality, EHS, and environmental accreditations
- HCIMA Membership
- Facilities Management industry qualifications
Benefits
- Comprehensive recognition
- Wellbeing benefits
- Competitive pay
- Professional development opportunities
Location: On-site –London, GBR
Equal Employment Opportunity
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
Jones Lang LaSalle (“JLL”) is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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