Company: Department for Work and Pensions (DWP)
Location: Wales
Job Description:
Department for Work and Pensions (DWP) is seeking an UCR Operational Team Leader to coach and lead a team responsible for entitlement reviews for claimants. You will guide delivery of the review process and support colleagues to achieve accurate outcomes.
In this role you will line-manage agents, monitor performance, and prioritise workloads while handling escalations and complex queries with stakeholders. You will contribute to the One Service ethos and ensure quality customer service.
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Posted: September 30th, 2026