Operations and Improvement Consultant – Process Optimisation in Financial Services

Overview

In this role you drive operational excellence for financial services clients, focusing on cost optimization and service efficiency. You work within PA’s Operations and Improvement practice to deliver measurable benefits through Lean, Six Sigma and change initiatives. You will lead multi-disciplinary teams, facilitate workshops, and navigate senior stakeholder discussions to secure lasting improvements. The opportunity combines hands-on problem solving with strategic impact, shaping improvements across banking and asset management portfolios. Join a globally connected firm that values delivery of real value and career growth.

Pay / Benefits

• Health and lifestyle perks including private healthcare
• 25 days annual leave (+ bonus half day on Christmas Eve)
• Generous pension scheme
• Community and charity involvement
• Annual performance-based bonus
• PA share ownership

Responsibilities

• Lead assignment workstreams and teams to deliver operational improvement
• Facilitate workshops and provide evidence-based insights
• Drive process optimisation, service design, and change implementation
• Develop and deliver training and capability building
• Engage with senior stakeholders across client organisations to influence decisions
• Contribute to business development and building new client opportunities

Key requirements

• Experience delivering operational improvement in financial services (front/middle/back office)
• Proven ability to lead assignments and teams
• Track record of realising business benefits
• Experience with digital technologies, cost improvement and change management
• Leadership skills in large, diverse project teams
• Ability to influence senior stakeholders and navigate challenging discussions
• Creative and innovative problem-solving mindset

• Excellent interpersonal and teamwork
• Strong stakeholder management
• Customer service orientation
• Lean Six Sigma (Green Belt/Black Belt desirable)
• Cost optimization
• Process design and improvement

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