Senior Applications Support Engineer | Global Information Systems

Overview

As ITG Senior Applications Engineer, you lead the design and deployment of enterprise-wide systems and act as a backup for Matrix Teams. You translate business needs into robust technical solutions while aligning architecture with customer requirements. You’ll manage day-to-day operations of the global application infrastructure, ensure SDLC compliance, and participate in budget and service desk activities. This role blends technical leadership with hands-on support in a collaborative, growth‑oriented IT group. You’ll contribute to a strategic IT service portfolio that drives business value.

Responsibilities

• Conceive, design, and oversee enterprise-wide systems development
• Research and recommend software products to address business requirements
• Ensure business and technical architecture align with customer requirements
• Sustain day-to-day operations of the global enterprise application infrastructure
• Manage incident reporting, Change Management, and NOC operations
• Comply with SDLC standards in solution development
• Analyze performance data to ensure optimal software usage
• Assist with budget development and management for applications development
• Resolve outstanding Service Desk issues and support IT staff
• Perform occasional physical moves of equipment or furniture
• Provide on-call support 24×7
• Exercise latitude and independence in assignments

Key requirements

• Post-graduate application or software development support experience
• SQL or scripting experience for database maintenance, reporting, and development
• Good understanding of Microsoft Windows operating system
• Strong experience with Active Directory
• Experience with Azure
• Ability to travel to clients and FTI offices as needed
• Authorized to work in the United States on a full-time basis (no sponsorship)

• independence/autonomy in assignments
• ability to collaborate on cross-functional and inter-department projects
• problem-solving and adaptability
• SQL
• scripting
• Microsoft Windows OS

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