Contract Manager

Overview

In this role, you manage in-life contracts for key accounts, ensuring service, charging, and contractual changes are controlled to protect risk and profitability. You’ll collaborate with Service, Account Management, and Legal advisers to interpret contracts, handle disputes, and negotiate outcomes. As a client-facing conduit for the legal function, you’ll help deliver contractual obligations and resolve in-life issues. This role offers exposure to complex contracts in a dynamic tech services environment with travel to client sites.

Pay / Benefits

• guaranteed interview scheme for eligible candidates
• reasonable adjustments
• inclusive culture
• Disability Confident Committed employer

Responsibilities

• Create and maintain contract governance artefacts (Contract Calendar, Change Control Log, W@R Register) with Legal Adviser support
• Track obligations for customers and suppliers to ensure fulfilment
• Ensure charging, relief and change control processes align with contract terms and Change Policy
• Draft complex CCNs and ancillary documents (updated contracts, financial models) as required
• Act as primary contact for sales and operations on contract issues; escalate to legal advisers as needed
• Advise and support sales/operations to meet contractual obligations and identify commercial solutions for in-life issues
• Interface with customers and internal teams to understand change requests and negotiate terms
• Liaise with Group policies and act as subject matter expert for contract management (e.g., Commercial Policy)
• Implement best practice in deal risk management by monitoring identified risks and updating the Account Team
• Provide feedback to pre-sales on deviations from modelled solutions and contractual operations

Key requirements

• Proven experience managing large and complex contracts
• Good drafting capability
• Ability to work with senior teams and escalate appropriately
• Ability to understand and manage complex risks and issues
• Strong communication across management levels
• Understanding of managed service commercials including P&L, Balance Sheet and internal finance systems
• Excellent project management and planning skills for major contract negotiations
• Experience of dispute resolution
• Can-do attitude to problem solving within a team
• Collaborates closely with the assigned legal adviser

• strong communication
• team collaboration
• problem solving
• contract drafting
• change control
• CCNs (Change Control Notices)

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