Operational Change Product Owner / Business Analyst – Onboarding & KYC Transformation – Director

Overview

In this role you will lead the product vision for operational change across onboarding and KYC in a global banking environment. You will collaborate with Operations, Technology, Compliance and senior stakeholders to shape processes that are compliant, scalable, and user-focused. You drive priority-setting, translate complex needs into clear deliverables, and push for measurable improvements. This is an opportunity to influence how onboarding and KYC workflows are designed and embedded at scale, balancing innovation with regulatory risk. You will thrive in a fast-paced change environment and deliver value through practical solutions.

Pay / Benefits

• competitive compensation
• benefits
• career growth opportunities

Responsibilities

• Own and shape the product roadmap for onboarding and KYC operational change aligned to priorities and regulatory expectations
• Prioritize backlog using customer impact, risk, regulatory timelines and business value
• Translate pain points and regulatory needs into clear requirements, user stories, and acceptance criteria
• Drive end-to-end delivery with pace and quality, maintaining stakeholder alignment
• Identify opportunities to simplify workflows, reduce manual effort, and improve user experience
• Embed controls and governance with risk/compliance teams to meet global standards

Key requirements

• Strong experience in operational change, product ownership, business analysis, transformation or delivery in financial services
• Good understanding of Onboarding, KYC, AML, client lifecycle management or related risk/regulatory processes
• Proactive mindset, problem-solving, and ability to move work forward in a fast-paced environment
• Strong communication skills to engage senior stakeholders and align teams

• excellent communication
• stakeholder management
• proactivity
• understanding of AML/KYC regulatory processes
• experience with process optimization and automation
• risk and compliance collaboration

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