Infrastructure Engineer (NICE / Zoom)

Overview

As an Infrastructure Engineer, you will design, plan, and implement Zoom UCaaS and NICE CXOne solutions for a greenfield equities trading platform. You’ll join a skilled, global team, guiding voice and video infrastructure across the organization. Expect to troubleshoot, optimize, and deploy cutting-edge communications tech in a fast-paced, collaborative environment. This role offers the opportunity to influence the technology roadmap and work with cross-functional teams. You will contribute to a high-profile, innovation-driven platform in London.

Pay / Benefits

• bonus from day 1

Responsibilities

• Design and deploy Zoom cloud (UCaaS) telephony and video systems
• Configure and troubleshoot NICE CXOne Contact Centre
• Coordinate and deploy video conference systems; analyze logs and traces
• Collaborate with Security, Network, and Systems teams on voice/video infra
• Provide third-level support and training to IT staff; liaise with customers and vendors
• Operate with ServiceNow for tickets; manage operational and project changes
• Develop capacity plans for network, Expressways, bandwidth, and security
• Contribute to technology roadmaps and project budgets; lead work packages
• Participate in client discussions and project delivery phases
• Support monitoring, planning, and upgrade of network and security platforms

Key requirements

• Cisco CCIE (Collaboration)
• Strong LAN/WAN understanding (QoS, DNS, DHCP, firewall)
• Operational experience with Cisco UCM, UCCX, Expressway, WebEx
• Cloud telephony and contact centre experience
• Experience with Zoom phone/video provisioning and UCaaS
• Experience with NICE CXOne; ServiceNow familiarity
• Networking protocols knowledge (TCP/IP; routing: BGP, EIGRP, OSPF, etc.)
• Telephony/video protocols, SIP, PRI/BRI, multicast
• Certifications such as CompTIA A+/Network+/Security+, MCSA/MCSE, CCNA/CCNP, VMware VCP (preferred)
• Ability to work globally and interface with multiple IT teams
• Capacity planning and vendor liaison skills

• Collaborative mindset
• Strong problem-solving and troubleshooting
• Ability to explain complex concepts to non-technical stakeholders
• Zoom UCaaS provisioning
• NICE CXOne configuration and deployment
• SIP, CUBE/SBC; Expressway, UCM/UCCX/WebEx

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