Product Manager – Onsite Event Technologies

Overview

As Onsite Event Technology Product Manager, you’ll steer EY’s end-to-end onsite tech portfolio to elevate attendee experiences at scale. You’ll align global standards with regional delivery realities, driving governance, roadmaps, and data-driven insights across check-in, badging, appointments, and integrations. You’ll collaborate with event organizers and delivery teams to translate needs into requirements and ensure measurable improvements. This role offers visibility and impact in shaping a cohesive, scalable onsite experience worldwide.

Responsibilities

• Define vision, strategy, and roadmap for onsite tools (check-in, badging, appointments, lead capture and integrations)
• Establish global governance, configuration standards, and release readiness for consistent delivery
• Lead stakeholder discovery, prioritization, and translate needs into product requirements
• Manage vendor relationships, platform performance, SLAs, licensing, and continuous improvement
• Drive adoption via training, onboarding, and self-service guidance
• Enhance data quality, reporting, and integrations across registration, appointments, lead capture, and downstream analytics/CRM

Key requirements

• Relevant experience in product management, product ownership, or related field in technology-enabled services
• Hands-on experience with Cvent family of products (OnArrival, JiffleNow, iCapture) and/or event operations
• Strong collaboration and governance capabilities
• Data-driven decision making and stakeholder management

• collaborative
• delivery-focused
• relationship-building
• Cvent OnArrival
• JiffleNow
• iCapture

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