Customer and Trading Manager – Convenience

Overview

In this role you drive daily store operations and customer service, often as the sole manager responsible for the shop. You lead a team, coach performance, and ensure smooth, safe service while meeting KPIs. You may support neighboring stores during busy periods, contributing to a consistent shopping experience. The role combines operational leadership with people management in a fast-paced retail environment, offering tangible impact on store performance and customer satisfaction.

Pay / Benefits

• Discount card – 10% at partner retailers after four weeks
• Friday–Saturday discount increase to 15%
• Annual bonus scheme
• Free food and hot drinks for colleagues
• Generous holiday entitlement, maternity and paternity leave
• Pension – employer contributions matched 4–7.5%

Responsibilities

• Oversee day-to-day store operations and ensure smooth running
• Act as the on-site manager in the absence of senior leadership
• Lead and coach a team to deliver excellent customer service
• Manage performance, disciplinaries, and scheduling/pay accuracy
• Collaborate with neighboring stores when needed to cover shifts
• Ensure safety, availability, and adherence to store standards

Key requirements

• Proven history of delivering excellent customer service and coaching others
• Experience leading a team in a fast-paced, customer-facing environment
• Operational leadership capability in absence of senior managers
• Track record of meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement)
• Experience handling employee relations issues (performance and absence management)

• Customer-focused
• Leadership and people management
• Decision-making under pressure
• Communication and coaching
• Adaptability and teamwork

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