Senior Account Director

Overview

In this role, you lead strategic client relationships and ensure delivery excellence for healthcare and life sciences accounts. You collaborate with Strategy, Creative, Medical Strategy, PM, and Si-Reg teams to align objectives with compliant, high-quality programmes. You drive growth opportunities and steer programmes with clear governance and accountability. You work across cross-functional teams to deliver integrated, regulated healthcare communications that meet client goals and business value. This is a high-impact position in a people-first culture that values collaboration and innovation.

Responsibilities

• Manage day-to-day senior client relationships and ensure programmes meet objectives, timelines, budgets, and quality standards.
• Oversee financial forecasting, scope management, and resource planning for healthcare/pharma accounts in partnership with Project Management.
• Collaborate with Strategy, Creative, Medical Strategy, Project Management, and Si-Reg teams to deliver integrated, compliant healthcare communications.
• Coach and develop Client Services team members to enhance account delivery and performance.
• Identify opportunities to grow existing client relationships through account planning and scope development.

Key requirements

• 8+ years of client service experience in advertising, healthcare communications, pharmaceutical marketing, or agency settings with senior client relationships.
• 3+ years of pharmaceutical/healthcare/life sciences/medical communications experience with exposure to regulated communications.
• Experience managing complex accounts with forecasting, budgeting, resource planning, and multi-workstream scope management.
• Experience leading multidisciplinary teams across Strategy, Creative, Medical Strategy, PM, and Si-Reg.
• Proven ability to present strategic recommendations and business reviews to senior stakeholders.
• Experience coaching or mentoring Client Services team members.

• leadership
• coaching
• strategic communication
• financial forecasting
• budgeting
• resource planning

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