Sales Advisor – Italian Ladieswear Luxury Brand – London

Overview

In this role you will deliver exceptional service at a luxury brand in London, embodying the brand image and driving customer loyalty. You will engage with clients, manage inquiries professionally, and contribute to sales growth by expanding your customer base and spend. You will actively participate in events and private sales, collaborating with the store team to hit shop objectives. You’ll work with CRM processes to maintain a robust customer database and foster long-term relationships. This role suits a proactive, discreet, client-focused professional passionate about luxury retail.

Responsibilities

• Deliver exceptional customer experience while reflecting the luxury brand image
• Respond to customer queries professionally and promptly
• Build and maintain quality customer relationships to drive sales performance
• Develop brand loyalty through personal interaction and CRM engagement
• Drive CRM at the location and manage the customer database
• Grow customer base and spend, including outreach for events and product launches
• Collaborate with the team to achieve shop objectives

Key requirements

• Proven experience in a luxury fashion retail environment
• Fluent English
• Strong customer-facing skills and ability to build long-term relationships
• Discreet handling of personal information
• Strong brand awareness and ability to protect confidential information
• Excellent verbal and written communication and interpersonal skills
• Proactive, dynamic, and willing to learn and develop
• Adaptability, flexibility, and effective time management
• Punctuality, reliability, and task completion within timescales

• strong communication
• interpersonal skills
• professional demeanor
• discretion
• CRM proficiency
• customer database management

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