Account Executive – Agentforce Service

Overview

Envisioned as part of Salesforce’s Agentforce Service, you drive growth for a fast-expanding AI-enabled service platform. You will manage strategic accounts across Contact Centre, ITSM, and HR Service, focusing on Agentforce Voice, Digital Engagement, and Service to deliver upsell and cross-sell opportunities. You work closely with cross-functional teams to articulate compelling value, shape deals, and ensure long-term customer success in a fast-paced, high-growth environment. This role offers meaningful impact by extending AI-powered service capabilities across industries.

Responsibilities

• Build and execute account plans to grow ACV within existing customers (upsell/cross-sell)
• Conduct discovery to surface processes, objectives, and value hypotheses
• Articulate value propositions addressing customer needs with Agentforce and Service Cloud capabilities
• Engage customers clearly in writing and presentations using Slack, Google Slides, and Zoom
• Coordinate with internal resources and teams to progress deals and deliver outcomes
• Orchestrate collaboration across account teams and partner ecosystems to support deals and ongoing success

Key requirements

• Quota-carrying, technology solution-based direct sales experience
• Experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• Ability to build and execute account plans for retention and growth
• Strong discovery and value-based selling skills
• Clear communication across multiple formats and tools
• Experience coordinating resources across teams and partners
• Track record of meeting or exceeding quota
• Team-oriented with ability to align internal stakeholders

• Interpersonal communication
• Fast-paced collaboration
• Strategic thinking
• Knowledge of MEDDIC, Challenger, Command of the Message
• Ability to build business cases and service requirements
• Familiarity with AI-enabled service platforms

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