Technical Account Manager, Amazon Fuse and MBD

Overview

In this role you will manage partner launches and technical requirements across Telecom and Mobile OEM partners, coordinating with Amazon teams to distribute and grow subscription services and mobile apps. You will work with engineering, product, and business teams to deliver scalable solutions globally, driving milestones and ensuring successful pre- and post-launch operations. You’ll translate business needs into technical requirements, prioritize roadmaps, and lead cross-functional engagement to deliver impact. This role combines program management, technical liaison, and partner advocacy within the Amazon Fuse team to expand partner distribution worldwide.

Responsibilities

• Manage assigned enterprise accounts and partners with significant impact
• Oversee day-to-day technical, operational and launch activities (kick-off, solution design, onboarding, milestone tracking, delivery support)
• Lead meetings with enterprise partners and internal stakeholders on Amazon apps and services
• Own pre- and post-launch operational and technical account management across multiple geographies
• Identify and drive product improvements by representing partner requirements to Amazon product teams
• Facilitate incident, problem and change management for enterprise partners
• Collaborate with Engineering, Business Development, Product and Marketing on new partner opportunities

Key requirements

• Program or project management experience
• Experience using data and metrics to drive improvements
• Cross-functional collaboration with technical and non-technical teams

• Influencing and motivating cross-functional teams
• Strong problem-solving abilities
• Self-directed and proactive in new territory
• Effective communication with senior leaders and diverse stakeholders

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