Associate Director, Strategy

Overview

In this senior role, you will lead complex travel retail and aviation projects for Benoy’s global client base. You will shape solutions across aviation, rail and travel environments, working with cross-functional teams to deliver commercially impactful outcomes. You’ll act as the primary client contact, manage governance, and guide teams toward high-quality, data-driven recommendations. This role offers influence on client strategy, thought leadership, and the evolution of Benoy’s advisory offering. You will be at the forefront of improving passenger and customer experiences through analytics, insights, and strategic storytelling.

Responsibilities

• Lead delivery of medium and large-scale travel retail and aviation projects aligned to client objectives
• Manage multiple projects concurrently with oversight of scope, programme, budget, risk and quality
• Establish governance, delivery plans and reporting structures for successful outcomes
• Act as primary client contact; lead meetings, workshops and presentations
• Allocate workstreams and resources across teams to optimise delivery
• Provide senior quality assurance of outputs with clear insights and recommendations
• Identify risks and implement mitigation strategies
• Develop and oversee financial, commercial, and operational models for strategic guidance
• Structure outputs into compelling narratives to support client decisions
• Support business development activities and cross-disciplinary collaboration within Benoy

Key requirements

• Proven experience within travel retail – aviation or rail
• Strong track record leading complex consulting, strategy or advisory projects
• Experience managing client relationships and presenting to senior stakeholders
• Strong commercial awareness and experience managing project finances
• Excellent analytical and problem-solving skills with ability to translate data into strategic recommendations
• Advanced proficiency in Microsoft Excel and PowerPoint
• Experience working with large and complex datasets and AI tools
• Strong project management and governance capabilities
• Excellent communication, influencing and stakeholder management skills
• Experience leading, developing and motivating teams

• Collaborative leadership
• Strategic thinking
• Effective communication
• Microsoft Excel
• PowerPoint
• AI-enabled data analysis

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