Senior Technical Account Manager – Strategic Services (EMEA)

Overview

In this role you partner with strategic ClickUp customers to implement, expand, and mature usage of the platform. You lead complex SaaS transformations, design scalable workflows, and drive adoption and value realization across multiple business units. You identify automation and AI opportunities, guiding governance, architecture, and rollout. You collaborate across teams to deliver measurable outcomes and scalable delivery patterns in a fast-moving, AI-driven environment.

Responsibilities

• Lead complex implementations and transformations from discovery to rollout and ongoing optimization
• Diagnose current-state workflows and design scalable future-state solutions in ClickUp
• Guide governance, architecture, and rollout planning across multiple teams or business units
• Drive adoption, value realization, and account health with stakeholders
• Identify risks and build recovery or acceleration plans using usage signals and feedback
• Design scalable automation and AI use cases within ClickUp solutions
• Coordinate with internal teams (Success, Sales, Product, Support) to keep customer work moving
• Provide clear customer-facing viewpoints in strategic reviews and enablement discussions

Key requirements

• Experience in a customer-facing post-sale role (Technical Account Management, Professional Services, Solutions Consulting, or similar)
• Proven success leading complex SaaS implementations or strategic enablement programs with multiple stakeholders
• Strong workflow and process design instincts to translate ambiguous needs into scalable solutions
• Excellent communication with hands-on operators and executive stakeholders
• Strong judgment in ambiguous environments with momentum through change
• Ownership mindset and track record of driving outcomes

• Effective cross-functional collaboration
• Change management capabilities
• Strong executive presence and stakeholder management
• Workflow design and process optimization
• Automation and AI-enabled workflow improvements
• SaaS implementations and enterprise transformations

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