Relationship Team Leader – Strategic Networks

Overview

As Relationships Team Lead, you will guide a field-based ARM team within Flagstone’s UK network, driving deep partner engagement and referral growth. You’ll balance coaching with hands-on relationship work, elevating team performance while managing senior Partner relationships. You’ll help embed Flagstone in advisers’ cash-management thinking, contributing to strategic growth within a major network. This role combines leadership, hands-on collaboration, and commercial impact in a fast-paced fintech environment.

Pay / Benefits

• Hybrid working: at least 1 day per week in London office
• Competitive bonus scheme
• Flexible benefits budget
• Salary sacrifice options (electric cars, nursery, home, tech)
• Around the World work from anywhere (3 months)
• Mental wellbeing support (Spill)

Responsibilities

• Lead and coach a four-person ARM team, setting clear expectations and enabling high performance
• Own regional referral volumes, Partner engagement, and conversion metrics; intervene to improve performance
• Maintain a regular team rhythm with one-to-ones, field visits, and performance reviews
• Recruit, onboard and develop ARMs to sustain high performance as partnerships scale
• Serve as escalation point for ARM issues and complex Partner situations
• Maintain a portfolio of senior Partners and lead engagement with regional management teams
• Model high-quality Partner engagement and handle objections, building trust over time
• Lead Partner-facing training sessions and keep Partners updated on product developments
• Collaborate with Head of Sales Operations to embed Flagstone in adviser frameworks
• Provide clear commercial updates and insights to leadership; surface Partner sentiment and product gaps
• Contribute to the development of engagement plans with network and head office

Key requirements

• Proven track record leading field-based sales or relationship management teams
• Ability to balance leadership with personal commercial contributions
• Experience coaching in a field environment with a focus on growth
• Strong understanding of adviser Partner networks and corporate distribution partnerships
• Commercial drive and credibility to engage senior Partners and management
• Structured, disciplined portfolio management across multiple territories
• Comfort with field-first work and high communication demands
• Collaborative mindset and ambition to grow into broader commercial leadership
• Unknown education requirement

• leadership
• coaching
• communication
• partner relationship management
• financial services knowledge
• commercial analytics and reporting

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