AI and Experience Orchestration Director

Overview

As an AI and Experience Orchestration Director, you drive innovative solutions within Genesys’ native AI portfolio for enterprise clients. You will engage senior stakeholders, shape deal strategy, and lead cross-functional execution to accelerate AI-powered customer experiences. This role blends technical leadership with strategic account management to advance a high-growth, enterprise-scale AI portfolio. You will influence field motions, run customer workshops, and help translate customer insights into scalable opportunities. You’ll work in a collaborative, impact-focused culture that values empathy and bold innovation.

Pay / Benefits

• flexible-first culture
• paid volunteer time
• August Free Fridays
• well-being resources
• regionally tailored programs for employees and families
• global recognition and certification such as Great Place to Work

Responsibilities

• Demonstrate advanced AI expertise and lead discussions with technical and business stakeholders
• Engage with senior and C-level leaders to orchestrate complex opportunities across teams
• Influence deal strategy and support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns
• Serve as trusted SME and model best practice sales motions across the team
• Provide hands-on support for positioning, pricing, proposals, and other materials related to AI and Experience Orchestration
• Lead customer workshops to shape AI use cases, prioritisation, and pilots
• Act as voice of the customer by capturing insights and coordinating with marketing, product, customer success, and professional services
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required

Key requirements

• Strong subject matter expertise in AI, pre-sales, and customer experience technology
• Experience in sales overlay, specialist, or SME roles
• 10 to 12 years in software, cloud, or AI-related roles
• Proven capability in AI-powered customer experience and conversational AI solutions
• Ability to influence without direct authority and collaborate across teams
• Experience coordinating and executing AI proofs of concept
• Ability to create effective territory and account strategies for growth
• Strong critical thinking, problem solving, and communication skills
• Effective presentation skills as a compelling SME
• Ability to manage multiple concurrent work streams across teams

• Verbal and written communication
• Collaboration and teamwork
• Influence without authority
• AI-powered customer experience
• Conversational AI
• Pre-sales engineering

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