Customs Specialist (Europe)

Overview

In this role you will own the execution of trade compliance for cross-border shipments, shaping how we classify goods and navigate regulatory rules. You’ll work closely with Legal, Fulfillment, and Ops to implement a scalable compliance operating rhythm as Nivoda grows internationally. You’ll optimize duties, manage broker performance, and drive cost-saving opportunities across US, UK, EU imports/exports. This is a high-ownership, individual contributor role at a fast-growing, remote-friendly company.

Pay / Benefits

• Flexible working
• Remote work
• Opportunities for growth and learning
• Unlimited holiday allowance
• Vibrant company culture
• Low-hierarchy environment

Responsibilities

• Prepare shipment documentation and commercial invoices, ensuring complete, centralized records
• Apply HTS classifications and country-of-origin determinations approved by Legal & Compliance
• Manage day-to-day customs broker relationships and monitor performance
• Monitor duties as part of landed costs, file claims for errors with brokers
• Resolve routine customs queries and ensure accurate declarations for import/export
• Own the duty drawback program and coordinate with Livingstone to prepare and validate claims
• Monitor the US import bond to ensure business continuity
• Coordinate with manufacturers (starting with India) on export documentation for compliant, efficient shipping
• Identify duty-saving opportunities via relevant free trade agreements
• Build out trade compliance processes as the jewellery business scales to new markets
• Escalate complex classification or legal interpretation to Legal & Compliance

Key requirements

• Proven experience in global trade compliance or customs operations with US/UK/EU import/export
• Extensive US import-export experience
• Direct experience managing customs broker relationships and shipment documentation at volume
• Experience filing duty drawback or tariff reclaim claims
• Autonomy as an individual contributor
• EU or UK base with ability to work across time zones
• Strong stakeholder management skills across external brokers/carriers and internal teams
• Commercial mindset linking compliance work to cost savings and business impact

• Stakeholder management
• Detail-oriented and process-minded
• Autonomy and initiative
• HTS classifications
• country-of-origin determinations
• customs broker management

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