Senior Membership Manager | Luxury Brand | London

Overview

In this Senior Membership Manager role for a renowned London luxury house, you lead and shape the membership program to drive lifetime value, retention, and growth among a high-value client base. You will cultivate deep, personalised relationships and ensure white-glove, brand-aligned experiences across touchpoints. You’ll collaborate with marketing, events and communications to deliver bespoke member experiences while mentoring a small team. This role sits at the nexus of client experience, commercial performance and brand storytelling, offering meaningful impact in a luxury, brand-forward environment.

Pay / Benefits

• 65K – 75K salary
• London location
• Permanent role
• luxury brand environment

Responsibilities

• Develop and execute the membership strategy with emphasis on lifetime value and loyalty
• Build deep, personalised relationships with members and anticipate needs
• Collaborate with marketing, events and communications to deliver bespoke member experiences
• Analyse membership data to identify trends, opportunities and retention risks
• Lead and mentor a small membership team

Key requirements

• Proven experience in membership, CRM, loyalty or client relations, ideally in luxury, hospitality, private clubs or premium retail
• Naturally warm, polished communicator with meticulous attention to detail
• Commercial acumen balanced with passion for exceptional client experience
• Ability to operate with discretion and confidence at senior and UHNW level

• Warmth and polished communication
• Attention to detail
• Discretion and professionalism
• CRM and loyalty program management
• Data analysis and interpretation of membership trends
• Strategic planning for lifetime value and retention

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