Director – Operations Transformation, Banking

Overview

As Director in Operations Transformation, you will lead large, multi-stream banking transformation programmes, shaping target operating models and embedding digital capabilities. You’ll work with senior client leaders to drive cost efficiency, resilience and improved customer experiences, while guiding governance and regulatory alignment. The role combines strategic deal-making with delivering measurable outcomes across onboarding, servicing, and back-office processes. You’ll contribute to a culture of inclusion and high performance and collaborate across service lines to deliver end-to-end solutions.

Pay / Benefits

• hybrid working policy
• focus on wellbeing
• world-class development and ongoing skills growth
• career progression opportunities
• collaboration across service lines
• supportive, values-driven culture

Responsibilities

• Lead complex, multi-stream operations transformation programmes for Banking clients
• Advise C-suite on operating models, cost transformation and operational resilience
• Deliver large-scale changes across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing
• Ensure delivery of measurable outcomes (cost efficiency, risk reduction, improved customer experience)
• Oversee programme governance, regulatory alignment, and risk management

Key requirements

• Strong understanding of banking operating models and regulatory landscape with UK/global banking experience
• Proven ability to lead large-scale transformation programmes with tangible results
• Commercial mindset with track record of originating and closing work
• Ability to influence senior stakeholders with credibility
• Strong programme leadership and stakeholder management skills
• Experience navigating complex, matrixed organisations
• 12–15+ years in consulting or industry with Banking clients (Retail/Commercial)
• Experience delivering large transformations in onboarding, operations, servicing, distribution, lending, and back-office processing
• Bachelor’s degree required; MBA or postgraduate qualification preferred
• Experience in a Big Four or leading consulting organisation; knowledge of Basel III, Solvency II, FCA; familiarity with digital tools (workflow automation, data analytics)
• Professional certifications (e.g. Lean Six Sigma, PRINCE2, Agile)

• Influencing senior stakeholders with credibility
• Strong leadership and people development
• Collaboration across service lines
• Workflow automation
• Data analytics
• Core systems transformation

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