IT Infrastructure Support Lead

Overview

In this role you lead a cross-functional IT infrastructure support team to ensure reliable, scalable technology for game development. You’ll coordinate daily workloads, oversee onboarding/offboarding, and drive improvements in processes while maintaining security and disaster recovery readiness. You’ll partner with global studios to keep systems available and aligned with the company’s mission to deliver high-quality games. This is a hands-on, leadership-focused role with a strong impact on operational excellence.

Pay / Benefits

• international team across 7 studios
• open, collaborative environment
• inclusive workplace culture
• activities organized by studios or employees
• managerial team of experienced game developers
• commitment to making the best game possible and listening to community feedback

Responsibilities

• Lead and develop the Infrastructure Support Engineers team; conduct performance reviews and foster growth
• Coordinate daily support workload; set priorities and allocate tasks
• Log, categorize, prioritize, and assign tickets; escalate complex issues appropriately
• Oversee onboarding/offboarding and equipment provisioning (workstations, laptops, etc.)
• Manage device deployment with Microsoft Intune; oversee asset inventory and license records
• Identify recurring issues and implement process improvements, documentation, and standard procedures
• Provide training and guidance on IT operations and procedures to the Support Team
• Participate in change management; support backup, disaster recovery, and business continuity planning
• Maintain monitoring systems to ensure system availability and reliability
• Contribute to IT infrastructure upgrades and migrations; ensure IT security best practices

Key requirements

• Experience leading an IT support team with workload coordination and staff development
• Strong IT service management knowledge: ticket ownership, prioritization, escalation, incident and request handling, service quality
• Hands-on Active Directory administration (users, groups, permissions, Group Policy)
• Proficiency with Google Workspace administration
• Familiarity with Microsoft Intune or similar endpoint management platform
• Experience coordinating user onboarding/offboarding and IT equipment deployment
• Background managing IT asset inventories and software license records
• Knowledge of infrastructure operations: monitoring, backups, disaster recovery, change management
• Good understanding of IT security standards and best practices
• Strong organizational and multi-priority management skills
• Excellent written and verbal communication; ability to explain technical info to diverse users
• Flexibility to work outside normal hours for upgrades or migrations

• Strong organizational skills
• Clear communication across technical and non-technical stakeholders
• Collaborative, open to cross-functional teamwork
• Microsoft Active Directory administration
• Google Workspace administration
• Microsoft Intune (device management & app deployment)

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