Technical Operations Engineer

Overview

As a Technical Operations Engineer, you will safeguard the Roku platform’s end-user experience by supporting ad services, live operations, and infrastructure in a global team. You’ll collaborate across engineering, content, and customer support to triage issues, optimize processes, and drive reliability. The role blends hands-on troubleshooting with data analysis in a fast-paced environment focused on scale and automation. You’ll contribute to a culture of pragmatic problem-solving and cross-functional partnership to keep viewers watching. This is a hands-on position at a mission-driven company shaping the future of TV streaming.

Pay / Benefits

• Global access to mental health and financial wellness resources
• Healthcare options (medical, dental, vision)
• Life, accident, and disability coverage
• Retirement options (401(k)/pension)
• Paid time off and local leave policies
• Accommodations for accessibility

Responsibilities

• Prioritize and triage issues for engineering attention and communicate with stakeholders
• Support Roku infrastructure including Ad services and related systems
• Collaborate with cross-functional teams to resolve day-to-day issues and perform data analysis as needed

Key requirements

• 3 to 5 years of relevant technical experience in video or related technology disciplines
• Fluent in English
• Strong troubleshooting skills and ability to work with engineering and business owners
• Ability to resolve problems independently and follow escalation procedures
• Comfortable in a fast-paced, dynamic environment
• Willingness to work flexible hours including nights and/or weekends
• Bachelor Degree or relevant work experience
• Experience interfacing with internal and external customers in a professional manner

• Polite, professional communication
• Detail-oriented and analytical mindset
• Strong collaboration and cross-functional teamwork
• Understanding of the AdTech space
• Knowledge of Server-Side Ad Insertion (SSAI) is desirable
• Data analysis and troubleshooting within advertising and streaming platforms

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