Director, AI & Experience Orchestration Sales

Overview

In this role you lead a high-performing AI and Experience Orchestration sales team in EMEA, partnering with Account Executives to accelerate deals and translate client challenges into AI-enabled outcomes. You will shape coverage models, drive AI-focused sales motions, and mentor directors to elevate consultative selling. The position advances Genesys’ Agentic AI vision by scaling specialist engagements across enterprise accounts. You’ll collaborate cross-functionally to improve go-to-market effectiveness while influencing senior stakeholders.

Pay / Benefits

• great benefits
• ownership of your work
• virtual/remote work option
• collaboration with global teams
• ambition-driven culture
• independence to influence impact

Responsibilities

• Lead and develop a team of AI and Experience Orchestration Directors acting as specialist overlay sellers
• Define operating models for collaboration with core Account Executives and drive autonomous selling where appropriate
• Drive consistent AI-focused sales motions to meet pipeline and revenue targets
• Align AI specialist coverage and priorities with subregional sales leadership
• Translate customer challenges into AI-driven use cases and measurable value
• Demonstrate executive presence and consultative selling with customers and internal teams
• Support complex enterprise opportunities with senior stakeholders and sales leadership
• Monitor AI market trends and feedback to evolve enablement, messaging, and sales approaches
• Collaborate across Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness

Key requirements

• Bachelor’s degree or equivalent practical experience
• 10+ years of enterprise software sales experience including AI-related CX solutions
• 5+ years of people management experience leading specialist overlay or pre-sales teams
• Strong understanding of AI-powered customer experience, conversational AI, or experience orchestration technologies
• Proven ability to influence outcomes by partnering with Account Executives and sales leadership without direct ownership of accounts
• Track record of enabling enterprise sales teams to secure new logos and drive expansion
• Excellent communication, presentation, and executive engagement skills
• Strong collaboration skills and experience in matrixed sales environments
• Ability to manage multiple priorities and guide teams through complex sales cycles

• excellent communication
• collaboration
• executive engagement
• AI-powered customer experience
• conversational AI
• experience orchestration technologies

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