Customer Value Programmes Manager

Overview

In this role you drive Farnell’s Customer Value Proposition (CVP) and Power of One (PO1) programmes, embedding them across regions and customer segments. You will partner across Experience, Sales, Marketing, Product, Digital, Operations and Finance to deliver adoption, measurable outcomes and future growth. You’ll translate strategy into concrete plans, governance and delivery, while expanding successful programmes to new regions. You shape value delivery and strengthen customer relationships through cross-functional collaboration and data-driven insights.

Pay / Benefits

• hybrid working model
• international collaboration
• career development
• competitive salary
• comprehensive benefits package

Responsibilities

• Lead implementation and ongoing management of CVP and PO1 programmes
• Translate strategic priorities into practical delivery plans, journeys and regional activities
• Establish governance, reporting and delivery frameworks for programmes
• Coordinate cross-functional teams across multiple functions and regions
• Drive adoption with regional leaders and embed programmes into engagement activities
• Track performance, outcomes, benefits, risks and dependencies with clear reporting
• Use insights and stakeholder feedback to identify improvements and drive continuous enhancement
• Support business cases, financial modelling and value propositions for growth opportunities
• Align marketing messaging and coordinate customer engagement events
• Identify opportunities to scale programmes into additional regions or value-added services
• Ensure actions are executed, barriers addressed and stakeholders stay aligned

Key requirements

• Proven experience leading customer, commercial, operational or transformation programmes in a complex B2B environment
• Ability to translate strategy into practical plans, governance, tools and sustained delivery
• Excellent stakeholder management across functions, regions and seniority
• Comfort with a matrix environment and driving progress without direct authority
• Strong understanding of customer value propositions, CX, strategic accounts and growth drivers
• Experience using customer insights, metrics and commercial data to prioritise activity
• Skilled in programme management, planning, facilitation, reporting and continuous improvement
• Strong communication and relationship-building with diverse global stakeholders
• Experience managing multiple workstreams with attention to detail and delivery focus
• Experience in customer event planning and coordination is beneficial
• Experience in electronics distribution, technology, industrial B2B or global customer-facing organisations is advantageous

• stakeholder management
• communication
• relationship-building
• programme management
• planning and facilitation
• reporting and governance

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