Programme Manager – Culture & Change

Overview

In this role you will drive the culture and change agenda at a forward‑looking law firm. You will translate strategy into executable programmes, coordinating cross‑regional workstreams and engaging senior leaders to deliver measurable improvements. You will enable adoption of new behaviours and processes through structured change approaches, governance, and targeted communications. This opportunity combines transformation delivery with a collaborative, high‑performance culture in a global, client‑facing environment.

Pay / Benefits

• hybrid working policy
• pension
• private medical insurance
• season ticket loan
• gym memberships
• discretionary lifestyle discount scheme

Responsibilities

• Manage a portfolio of culture and change initiatives aligned to strategic priorities
• Develop and maintain programme plans, milestones, risks, and dependencies; track progress and escalate issues
• Coordinate multiple workstreams across regions to ensure alignment and avoid duplication
• Support senior sponsors and functional leads in delivering change initiatives
• Plan and execute change interventions (workshops, pilots, engagement sessions) and ensure adoption
• Prepare governance materials and progress updates for leadership meetings
• Lead on change management activities: readiness assessments, stakeholder mapping, and engagement planning
• Support communications and engagement activities; maintain dashboards and reporting packs
• Track KPIs and delivery metrics; collect data from surveys and metrics; report trends and risks
• Ensure changes are embedded in day‑to‑day processes and capture lessons learned

Key requirements

• Strong programme and project management experience in complex environments (ideally professional services)
• Experience applying change management frameworks (Prosci, ADKAR, Kotter)
• Stakeholder management skills with senior level engagement and clear ownership of delivery
• Data‑driven approach with ability to track delivery metrics and produce insights
• Highly organized, delivery‑focused, and able to manage multiple priorities under pressure
• Collaborative and client‑facing mindset with ability to work in matrix environments
• Pragmatic, hands‑on mindset with willingness to support where needed
• Inclusive and collaborative approach with cultural awareness

• Collaborative working style
• Effective and adaptable communication
• Calm and resilient under pressure
• Change management
• Programme and project governance
• Measurement and reporting (dashboards, KPIs)

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