International Head of Fraud & Recovery

Overview

As International Head of Fraud & Recovery, you will lead the global fraud and recovery program across AIG’s International business, overseeing regional managers across five regions. You’ll drive strategy, analytics, vendor governance, and training to reduce losses and maximize recovery, while building a future-ready fraud and recovery capability aligned with AIG’s purpose and values. You will partner with claims, underwriting, and external stakeholders to deliver high-quality, data-informed results at scale. This role offers the opportunity to shape cross-regional operations and advance AI-enabled capabilities in fraud and recovery.

Pay / Benefits

• Total Rewards Program
• health and wellbeing benefits
• financial security
• professional development
• inclusive culture
• in-person collaboration

Responsibilities

• Support the execution of the GI Claims Fraud and Recovery strategy and deploy technology initiatives, analytics, governance, and vendor management.
• Create strategies to maximise recovery value and mitigate fraud risk in line with KPIs.
• Build networks with claims, underwriting and external stakeholders to drive outstanding results.
• Advance fraud and recovery reporting and portfolio analytics to enable timely, insightful stakeholder updates.
• Drive data quality and accuracy for KPI metrics across fraud and recovery tools.
• Contribute to data, digital and Gen AI strategies to embed capabilities.
• Communicate value proposition, results, and trends to stakeholders.
• Collaborate with claims and underwriting to identify fraud exposure and recovery opportunities.
• Assess vendor panel performance and ensure value with disciplined expense management.
• Plan and evaluate staff work, performance, and staffing needs; manage budgets and compliance with laws and data privacy.
• Liaise with Global Fraud Industry associations and regulators as needed.
• Implement and monitor international fraud and recovery training and awareness campaigns.

Key requirements

• Extensive knowledge of claims, insurance markets, fraud and recovery legislation and related data/compliance matters.
• Proven ability to lead a large, geographically dispersed team and engage senior stakeholders.
• Experience leveraging analytics and AI/Machine Learning to identify trends and improve results.
• Ability to manage complex change initiatives and tight timelines.
• Strong communication and collaboration skills with internal and external stakeholders.

• strong leadership
• stakeholder management
• collaboration
• data analytics
• AI and Machine Learning applications for fraud/recovery
• portfolio analytics

…