Account Manager – Real Estate

Overview

As part of Gallagher’s Real Estate practice in London, you will manage a portfolio of Real Estate clients, ensuring high-quality service and smooth renewals. You’ll coordinate data, liaise with clients and insurers, and steward renewals to timely completion. This role sits in a collaborative, ambitious culture that prioritizes integrity and client-centric outcomes. You will influence client experiences and risk management outcomes while growing your expertise within a respected corporate team.

Pay / Benefits

• Competitive compensation
• Comprehensive benefits programs
• Career development opportunities and ongoing learning
• Collaborative, people-first culture with accessible leadership
• Meaningful work with global reach and local impact

Responsibilities

• Manage a portfolio of Real Estate clients and maintain high service standards
• Create and update documents for new customers, mid-term changes, and renewals
• Ensure accurate data entry and data integrity in the system
• Obtain renewal terms and evaluate options to propose best solutions
• Prepare renewal closings from meeting minutes and ensure cover by renewal date
• Liaise with clients and insurers, confirm cover, process policies, and chase outstanding documents
• Address account queries and credit control matters
• Apply relevant legal and regulatory policies to internal procedures and contracts
• Maintain accurate records and ensure timely renewals in line with procedures to deliver positive client outcomes

Key requirements

• Previous experience as an Account Handler within Real Estate or Property (essential)
• Cert CII or GCSE-equivalent qualifications are desirable
• Experience working to targets within a regulated, measurable framework with SLA achievement
• Strong communication and social skills with solid customer service experience
• Due diligence, organised, and deadline-driven with good information analysis
• High accuracy and attention to detail, proactive team support
• Fully proficient in Acturis
• Eligible to work in the UK

• rapport-building
• clear communication
• customer-service orientation
• Acturis
• renewals processing
• data entry and record-keeping

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