Director, Operations Transformation – Investment Management

Overview

In this Director role, you will lead transformational programs for Investment Management clients, shaping end-to-end operating models and leveraging AI trends. You will work with a team of industry specialists to deepen client relationships, drive delivery excellence, and contribute to thought leadership. The role blends market engagement, project leadership, and cross-functional collaboration to deliver measurable impact. You will be based in London, with hybrid working and opportunities to grow within Deloitte’s values-driven culture.

Pay / Benefits

• hybrid working policy
• London base with flexibility
• world-class development and training
• focus on wellbeing and support
• opportunity to work with top practitioners
• impactful client work

Responsibilities

• Leverage your investment management expertise to grow and maintain client relationships and new business
• Take a leading role in client engagements and projects, guiding teams and senior stakeholders
• Ensure delivery excellence by meeting objectives and exceeding client expectations, integrating AI trends where relevant
• Contribute to proposition development, thought leadership, and capability training within the Investment Management team
• Support development of the team and mentored growth of junior colleagues
• Champion cross-functional collaboration across distribution, front, middle, and back-office domains

Key requirements

• Significant experience in Investment Management with deep knowledge of middle and back-office capabilities
• Broad network across Investment Managers and possibly asset servicers or vendors
• Proven ability to lead client relationships and manage senior stakeholders
• Track record designing and delivering large, complex change programs transforming operating models
• Experience in outsourcing and technology within Investment Management, including work with asset servicers and technology vendors
• Interest or demonstrated upskilling in AI to enhance client solutions
• Ability to mobilise and motivate teams with concrete day-to-day plans
• Ability to articulate complex ideas to client stakeholders
• Understanding of risk and how to mitigate it
• Can-do attitude with willingness to learn and deliver market-leading solutions

• Leadership
• Stakeholder management
• Collaborative mindset
• AI knowledge/awareness in client solutions
• Outsourcing and technology in Investment Management
• Vendor and relationship management with asset servicers and technology providers

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